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Return/exchange and refund policies

Please present the original invoice when requesting for a return and refund or an exchange. Defective products caused by the manufacturers or the supplier will be exchanged and refunded within 3 days as per the invoice. Returns will only be accepted if labels, original packaging and invoices are fully intact. SOJITECH will refund cash in […]

Customer’s personal information protection policies

Policies to protect consumers’ personal information 1. Purpose and scope of information collection In order to use and fully enjoy our benefits and privileges, Customers should register information such as email, full name, phone number … Transaction information such as order history, transaction value will be stored by sojitech.vn in order to resolve any arising […]

Shipping/delivery/installation policies

SOJITECH provides customers with delivery and shipping services in all provinces and cities nationwide. For customers in Hanoi and HCM city, deliveries take 1-2 working days. For customers from other provinces, delivery time depends on the geography, the average time will be from 3-5 working days. In case of delay in delivery or service supply, […]

Warranty / maintenance policy

Please present the invoice when requesting warranty or maintenance. SOJITECH Staff will check the warranty period of the product and proceed with a repair or replacement warranty according to the Rules and Regulations .

General policies and terms of service

SOJITECH is a online selling site for elevator components, elevator automatic rescue devices; specializing in products of Schneider, Riello, Soji … – Customers participating in transactions on SOJITECH are individuals having full civil act capacity from 15 years old or more and have assets to make purchases of products. – Products on SOJITECH include elevator […]