What is “elevator rescue”?

The automatic rescue device (ARD) for elevator SJ-ARD from Sojitech Company is very familiar to everyone. When operating a lift, the ARD helps the elevator to run effectively and optimises the performance if there is a power failure in the elevator. For a long time, SOJI ARD series has been manufactured directly in Vietnam and has received the trust from the majority of users.

What is “elevator rescue”?

We can easily realise the necessity of an elevator when moving in high-rise apartment buildings or 5-7 storey houses in modern life. Using elevators responds effectively to the demand of human today.

Quality, load, speed, price… are the issues that users are most concerned for. However, with the unstable electric system in Vietnam today, the safety is even more concerned. Being trapped in an elevator is an undesirable incident for anyone when using the elevator, although this is not dangerous to human life, being stuck in a narrow, stuffy space is still really a bad experience, especially for the elderly and children. That’s why the elevator industry has invented the rescue device for elevator to rescue users from getting stuck in the cabin when a sudden outage occurs

How many types of rescue device for elevator are there?

Rescue device for elevator is divided into 2 categories: one has automatic rescue function and the other is operated by backup power source.

1. Automatic rescue function:

To prevent users from being trapped in the cabin during a power outage, the automatic rescue function will be activated to bring the cabin to the nearest floor and open the door for users in the elevator to exit. The lift can work during this period of time thanks to the power from the storage batteries in the emergency cabinet (ARD).

The automatic rescue function will not work if the safety devices or safety circuits of the elevator are activated.

The automatic rescue function not only works when the elevator loses power but also when the power is cut off due to other impacts in the engine room

2. Operation function using backup power source (generator):

The operation function using backup power source will be activated when the power goes out. At that time the elevator will use backup power source, bring the cabin to the nearest floor and open the door for users to exit. The elevator will resume normal operation when power is restored. It is possible to select one or more elevators in the group to continue operations with backup power.

The necessity of the automatic rescue device (ARD) in an elevator

Automatic Rescue Device (ARD) is one among the important safety equipment of passenger elevators. Elevators equipped with ARD system will help the elevator not to be stuck in case of sudden power failure when being used.

ARD is a very complex system that operates fully automatically and is activated when the power supply to the elevator is interrupted. At that time, backup power from the batteries will immediately be provided and help the elevator motor to continue its operation, bring the elevator cabin to the nearest floor and open the door for people inside to exit.

The total time from power outage to door opening is only approximately one minute. It is a very short time and will not be able to cause discomfort to users.

The ARD system operates on a battery backup source with sufficient capacity for about 4-5 rescue times and it is important to note that the backup power supply is only for rescue purposes; it is not enough to operate the elevator instead of the electrical grid.

Therefore, if users want to use the elevator as normal in case of a power outage, the only way is to equip with a generator. However, the generator serving the elevator must be a triple phase generator and have a relatively large capacity (depending on the capacity of elevator’s motor), which mgiht be very expensive. Therefore, installing a generator is not feasible for elevators in households.

                                                          SOJI ARD has an important role in using elevators for human life

 

SOJI ARD automatic rescue device is one of the high-quality products which is voted and trusted by customers because it brings many practical benefits.

The product is manufactured in Vietnam, going through professional production process, strict quality assurance and quality control process; therefore, completely complying with safety and quality criteria but still coming with a reasonable price.

SJ-ARD Automatic Rescue Device for elevator has become familiar with elevator businesses.

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Return/exchange and refund policies

Please present the original invoice when requesting for a return and refund or an exchange.

Defective products caused by the manufacturers or the supplier will be exchanged and refunded within 3 days as per the invoice.

Returns will only be accepted if labels, original packaging and invoices are fully intact.

SOJITECH will refund cash in case the customer does not want to change to another product.

Regulations on purchases and payment methods

PURCHASE INSTRUCTIONS

– Customers see products details on the website www.Sojitech.vn or visit us directly in our company’s offices at: No. 10, adjacent to 10, Ha Tri service land, Ha Cau, Ha Dong, Hanoi or 162/37/7 Nguyen Duy Cung, Ward 12, Go Vap District, Ho Chi Minh City.

– Once you’ve found suitable products which you are interested in, you can place orders by phone or buy directly.

– Select the product and quantity and then call us on the hotline: 024.7309.9997 to place the order. Our staff will contact back to confirm your order’s information, and give you specific instructions for payments.

PAYMENT METHODS

Customers can choose whether to pay by cash on delivery (COD) or pay by bank transfer. Please contact us at 024.7309.9997 for any further queries.

Customer’s personal information protection policies

Policies to protect consumers’ personal information

1. Purpose and scope of information collection

In order to use and fully enjoy our benefits and privileges, Customers should register information such as email, full name, phone number …

Transaction information such as order history, transaction value will be stored by sojitech.vn in order to resolve any arising problems.

The main purpose of the information collection is to improve service quality, improve utilities in order to best serve our customers.

2. Scope of information use

We could use Customers information for some jobs as follows:

– Sending you a letter to introduce new products and promotions of sojitech.vn, to announce and provide customer service or support.

– Resolving any arising dispute if any

Customer information is a personal matter, therefore, in order to pay the utmost respect to customers, in any case we are committed not to:

– Selling, exchanging or sharing information to third parties.

– Bringing customers into the event of law violations

We share customer information only in the following cases:

– Protecting Sojitech.vn in case of any dispute arising which is necessary to be resolved.

– Sharing as per request from government agencies

In any cases, we will notify Customer in detail when disclosing information to a third party and the information will be provided only with the consent of Customers.

3. Information storage time

SOJITECHtech will store any information you enter on the website or send to Sojitech.vn. This information will be used to improve our services’ quality and contact you when needed.

4. Address of the unit collecting and managing personal information:

SOJI Technology Co., Ltd.

Address: No. 10, Adjacent to 10, Ha Tri service land, Ha Cau ward, Ha Dong dist., Hanoi.

5. Means and tools for users to access and edit own personal data.

Customers can access and edit your personal data through popular means and tools such as computers, smartphones, ipads, etc.

6. Commitment to privacy of customers’ personal information

We pay the utmost attention to the handling of customers´ personal information, in order to enable customers to use our services with assurance.

In case of any questions, complaints about personal information, please contact us via the hotline 024 7309 9997 or email us at: contact@Sojitech.vn for answers.

7. Customers’ rights

Receiving useful news, information about all the promotions from Sojitech.vn

Participating in special promotions for customers from Sojitech.vn.

Shipping/delivery/installation policies

SOJITECH provides customers with delivery and shipping services in all provinces and cities nationwide.

For customers in Hanoi and HCM city, deliveries take 1-2 working days.

For customers from other provinces, delivery time depends on the geography, the average time will be from 3-5 working days.

In case of delay in delivery or service supply, SOJITECH will notify customers and find appropriate solutions, creating the most favorable conditions for customers. In case the customer requests to cancel the order, SOJITECH is ready to assist.

Warranty / maintenance policy

Please present the invoice when requesting warranty or maintenance.

SOJITECH Staff will check the warranty period of the product and proceed with a repair or replacement warranty according to the Rules and Regulations .